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Returns & Exchanges

1. Return Policy

We are not obligated to provide a refund if you change your mind about the purchase of products from our catalogue. We will meet our obligation under the relevant State Legislation to provide a remedy if the goods are defective. Non-faulty / unused product returns can only be accepted within 7 days of the original invoice date only and must be accompanied with the original receipt. A refund will only be issued for the amount of the items on the sale and will not include shipping costs, accessories or merchant fees charged to Home Healthcare Online. All items will be subject to a 25% restocking fee. Cancellation and Return Policy is not applicable to business to business transactions and multi-purchase orders (3 or more). Please email Home Healthcare Online at [email protected] and provide the invoice number, item description, and serial number(s) of the merchandise you wish to return. Returned merchandise must be placed in original packaging, and include product manuals and other accessories. Home Healthcare Online may, from time to time, at its sole discretion issue refunds for accessory items, however, any refund is subject to Home Healthcare Online standard return policy whereby a 25% restocking fee is applicable and the item must be returned within 7 days. All Returns must be delivered to our head office 18 Corporate Blvd, Bayswater VIC 3153. If a rental payment was deducted from the original price of the goods, this portion will come off the refund before it is applied. (Rental cost deductions are intended as an incentive to purchase your goods at the end of your trial. If the product is returned, the out of pocket rental charge is reinstated).

2. Money-Back Guarantee

If there is a 14 day or 30-day money-back guarantee offer advertised, it relates solely to that product. A refund for those goods only will be issued. You may also choose to use the credit against other items in store. The refund/credit does not include postage or shipping costs. If the item was bought with a third party finance company such as PayPal etc, a 10% merchant fee will be deducted from the refund as this cost is incurred by Home Healthcare Online.

3. Warranties

Warranties for Domestic Customers; Disclaimer of Warranties. THERE ARE NO WARRANTIES FOR SOFTWARE OR SERVICES. HOME HEALTHCARE ONLINE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, EXCEPT THOSE STATED IN THIS SECTION AND IN HOME HEALTHCARE ONLINE'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE DURING THE RELEVANT PERIOD, AND HOME HEALTHCARE ONLINE WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES ONLY UPON HOME HEALTHCARE ONLINE'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED. THE STANDARD 12 MONTH WARRANTY PERIOD BEGINS FROM THE RECEIPT OF GOODS BY THE INITIAL CONSIGNEE.

Items that are returned for repair under warranty take approximately 7-21 business days to be repaired and returned to you. The 7-21 business day period commences from the 'physical' receipt of goods at the premises of Home Healthcare Online by a Home Healthcare Online representative. This does not include any collection notices or attempted deliveries by a courier(s), Australia Post representative or other person(s). The 7-21 business day period quoted is a guide only and should be treated as such. Thus from time to time, repairs under warranty may extend past the 7-21 business day period. Home Healthcare Online accepts no liability or consequences for repairs under warranty that extend past the 7-21 business day period.

Warranties for International Customers; Disclaimer of Warranties. The standard warranty stated in the above section applies to Home Healthcare Online-branded products shipped to a country outside of Australia/New Zealand, provided that customers outside Australia/New Zealand are responsible for paying all freight charges incurred in shipping, importing/exporting and receiving replacement products and parts and for arranging and paying for the shipment of any defective part(s) back to Home Healthcare Online. All international customers are responsible for all customs duties, GST and other associated taxes and charges.

4. Exchanges

From time to time, Home Healthcare Online may, at its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with Home Healthcare Online's exchange policies in effect on the date of the exchange.